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Got Questions?

OUR COOKING PROCESS

What’s the bad stuff that doesn’t go into your food?

We don’t add salt or sugar.
We don’t use artificial preservatives.
We don’t use artificial food additives.


What dietary needs does Haru’s food cater to?

Common allergens like nuts are catered for. Please see the specifications listed under their respective products.


Where is your food cooked?

All our food is cooked and packaged in Singapore.


How are your ingredients sourced?

Our ingredients are sourced from local farmers and suppliers. Only all-natural ingredients are used in our food.


What are the national nutrition standards you meet?

Working with our nutrition partner, we help create meals that meet, and surpass, the nutrition standards set by Singapore’s Health Promotion Board and the United States Depart of Agriculture.

 

OUR FOOD FAIRY CREATIONS

Is Haru’s Food Fairy range for me?

Families who love wholesome, home-cooked meals will get the most out of our Food Fairy range of creations. They were designed for all sorts of caregivers, foodies or not, to dish out a wide variety of tasty, nutritious meals all the time.


How will my kids benefit?

Our range of all-natural products have been developed to aid the development and growth of our little ones.
Your kids will also get to experience a wider variety of foods in different forms.
This ensures your kids are getting what they need, when they need it, and the way they want it.


I’ve got the stuff, now what?

Our products were designed to be flexible, yet hassle-free. Use them to braise, steam, dress, and turn it into a toasty soup.
If you’d like some pointers along the way, feel free to start a chat.

 

SHOPPING WITH HARU

I’ve placed my order, how do I make payment?   

Payment is to be made via your bank’s PayNow app (eg. DBS PayLah, OCBC Pay Anyone). The link to our Payment QR code can be found in your order confirmation email.


When will my orders be delivered?

Currently, our products are made in batches to ensure maximum freshness for our little ones. As such, orders may take anywhere from 3 to 7 working days to fulfil upon confirmation.


What are your delivery options and charges?

Delivery to your doorstep will be $7.
You can also choose a preferred pick-up location that’s near you for $3. We currently offer pick-up from Ang Mo Kio and Upper Bukit Timah. These options can be selected in the “Shipping” step of the ordering process.
Unfortunately, we are not able to allow direct pick-ups from our main facility due to food safety and security reasons.


How do I qualify for free delivery?

The minimum order value to qualify for free delivery is $60. Do a group purchase with other mummies and daddies to get that free delivery!


What is your return and exchange policy?

For food safety reasons, all food products cannot be returned or exchanged unless

  1. the wrong products were delivered.
  2. the product received is defective or damaged.

To get in touch, please email us at support@haruplate.com or message us directly on Facebook Messenger. We’ll sort it out for you as best as we can.

 

How do I tell my friends about Haru?

We’ll leave that up to you, and thank you so much for the support! =)


How do I recommend Haru to a school I know?

Let us know the details via our Contact Page or chat with us directly. We’d love to bring Haru to more schools.

 

FOR PRESCHOOLS AND CARE CENTRES

How can Haru help with our school’s food programme?

We like to see ourselves as your school’s personal chef, helping to enrich the food programme through smart, delicious meals.
As your school grows, we help you scale your food operations quickly, while bringing value in the form of a specially-designed food programme aimed at helping with kids’ development.


How can Haru help ease us into the process?

Apart from sharing as much useful knowledge as possible, we can also arrange for customised workshops with your team to help integrate Haru’s offerings into your operations smoothly.


I’m excited to chat more, what now?

Great news, and we look forward to a fruitful discussion! Drop us a message on our Contact page or start chatting with us here.